Renewed & Refurbished Mobile Device Warranty

Renewed and Refurbished Devices carry a 14 month limited warranty from purchase date (Battery is only covered for 6 months from purchase).
In the unusual event that something does go wrong, we request that you initially rule out that a software fault or bug has not caused the issue, in a lot of cases modern smart phones and tablets experience software issues which are usually resolved with a simple software upgrade or restore from your actual device, if this does not resolve the issue please contact the team at RELOOP IT on (07) 3147 8233 or by via email sales@reloopit.com.au

We will assess the device and isolate the fault, as well as identify if the fault has come from a result of physical damage, following which our team will be able to advise further details.

Physically damaged devices are NOT covered under ours or the manufacturers warranties. If the fault is minor our qualified technicians will repair the device within a 4 day turnaround from receipt. If we cannot repair your device we will replace it with the same or equivalent device at our discretion. You are entitled to a replacement within the stated warranty term for a major failure.
Devices are not expected to be indestructible; a consumers use of a product can affect its durability.

What is NOT covered:
Any physical damage, including but not limited to cracked or broken screens.
Any device that has internal evidence of liquid.

What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, Including but not limited to faults with the speakers, charging port, buttons, microphone & screen (as long as no physical damage).

Returning the device when there is no faults
In the event that a device has no given faults, however you wish to return the device for another reason a 15% restocking fee will apply.
The device must be in the exact condition it was purchased in and returned with any supplied box or accessories.
If there is any physical damage a repair fee may apply.

Please note that devices returned that have not been signed out of iCloud will not be accepted, if the device is dead please use a computer and access www.icloud.com to sign out of the iCloud account.