Warranty Terms & Conditions

Renewed & Refurbished Mobile Device Warranty


Renewed and Refurbished Devices carry a 14 month limited warranty from purchase date (Battery is only covered for 6 months from purchase).
In the unusual event that something does go wrong, we request that you initially rule out that a software fault or bug has not caused the issue, in a lot of cases modern smart phones and tablets experience software issues which are usually resolved with a simple software upgrade or restore from your actual device, if this does not resolve the issue please contact the team at RELOOP IT on (07) 3147 8233 or by via email sales@reloopit.com.au

We will assess the device and isolate the fault, as well as identify if the fault has come from a result of physical damage, following which our team will be able to advise further details.

Physically damaged devices are NOT covered under ours or the manufacturers warranties. If the fault is minor our qualified technicians will repair the device within a 4 day turnaround from receipt. If we cannot repair your device we will replace it with the same or equivalent device at our discretion. You are entitled to a replacement within the stated warranty term for a major failure.
Devices are not expected to be indestructible; a consumers use of a product can affect its durability.


What is NOT covered:
Any physical damage, including but not limited to cracked or broken screens.
Any device that has internal evidence of liquid.


What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, Including but not limited to faults with the speakers, charging port, buttons, microphone & screen (as long as no physical damage).


Returning the device when there is no faults
In the event that a device has no given faults, however you wish to return the device for another reason a 15% restocking fee will apply.
The device must be in the exact condition it was purchased in and returned with any supplied box or accessories.
If there is any physical damage a repair fee may apply.

Please note that devices returned that have not been signed out of iCloud will not be accepted, if the device is dead please use a computer and access www.icloud.com to sign out of the iCloud account.

Renewed Devices

Our Renewed Mobiles are fully tested with a 52 point Health Check, Graded and Retail packaged and include a Free $30 Optus Starter Pack.

14 Month Warranty

Our Renewed Mobiles come with a free 14 month warranty for that extra peace of mind.

Advanced Mobile Repairs

From screen replacements to advanced Motherboard repairs, we can breathe new life into your malfunction device with expert technicians in Brisbane.

Express Shipping

All orders ship by end of next business day. Express delivery within 2 business days to metro areas. Free delivery for orders over $550.

Trusted Brands

RELOOP IT sources the best quality devices of reliable brands such as Apple, Samsung, Google, LG, Oppo.


Phone: 1300 404 327  /  (07) 3147 8233
Email: sales@reloopit.com.au

7/17 Morrison Close, Mansfield, QLD, 4122, Australia

ABN: 61 329 535 952

Second Hand Dealer License No: 4501981