Warranty Terms & Conditions

Refurbished Laptop Warranty


Refurbished Laptops carry a 6 month limited warranty from purchase date (Battery is only covered for 3 months from purchase).
In the unusual event that something does go wrong, we request that you initially rule out that a software fault or bug has not caused the issue, in a lot of cases computers experience software issues which are usually resolved with a simple software update or restore, if this does not resolve the issue please contact the team at RELOOP IT on (07) 3147 8233 or by via email sales@reloopit.com.au

We will assess the device and isolate the fault, as well as identify if the fault has come from a result of physical damage, following which our team will be able to advise further details.

Physically damaged devices are NOT covered under ours or the manufacturers warranties.

If the fault is minor our qualified technicians will repair the device within a 4 day turnaround from receipt. If we cannot repair your device we will replace it with the same or equivalent device at our discretion. You are entitled to a replacement within the stated warranty term for a major failure.
Devices are not expected to be indestructible; a consumers use of a product can affect its durability.


What is NOT covered:
Any physical damage, including but not limited to cracked or broken screens.
Any device that has internal evidence of liquid.


What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, Including but not limited to faults with the speakers, charging port, buttons, microphone & screen (as long as no physical damage).


Returning the device when there is no faults
In the event that a device has no given faults, however you wish to return the device for another reason a 15% restocking fee will apply if returned within 31 days of purchase date.
The device must be in the exact condition it was purchased in and returned with any supplied box or accessories.
If there is any physical damage a repair fee may apply.

Quality Tested

All of our laptops are  fully tested to ensure they are in excellent working condition, physically sanitized and come with the original OS.

Free Warranty

Our refurbished laptops come with a free 6 Month replacement device warranty or optional 12 Month replacement device warranty for that extra peace of mind.

Express Shipping

All orders ship by end of next business day. Australia Post Express delivers within 2 business days to metro areas.


Trusted Brands

AFROBAY only sources the best quality devices of reliable brands such as Microsoft, Dell, HP, Lenovo and Apple. 


Phone: 1300 404 327  /  (07) 3147 8233
Email: sales@reloopit.com.au

7/17 Morrison Close, Mansfield, QLD, 4122, Australia

ABN: 61 329 535 952

Second Hand Dealer License No: 4501981